Let’s get right to it. This morning, we’re happy to report that all of our shipping centers are resuming normal operations after experiencing three days of significant issues. Throughout the night and as we post this update, our distribution centers are processing customer orders and getting them into the mail. If a member should have been shipped a disc Tuesday, Wednesday or Thursday, with rare exception it will ship today (Friday). As a result, millions of our members will receive DVDs on Saturday, in time (we hope) for some weekend movie enjoyment. But we know that’s not enough. The service interruption we experienced this week inconvenienced many of our members and put us in the awful position of disappointing people. So we’re taking added measures. For all members whose shipments have been delayed, we’ll be automatically applying a 15% credit to their next billing statement. Or, for new members whose first shipments have been delayed, we’ll automatically extend their free trial by a week. Rest assured that we are taking aggressive steps to fully understand the root cause of this week’s problems and safeguard against issues like these in the future. For now, we’re just happy to be able to get back to doing what we love most – delighting our customers. Again, most sincere apologies and thanks for your understanding.
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2008
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- Fantastic Card of the Day
- Fantastic Misprint of the Day
- Football Sidebar
- So, Snowboarding.
- Playlist - 30th August 2008
- Kick Off
- Geoffrey Perkins dies in road accident
- In the Spirit of Waving Tiny American Flags
- Make Your Own Yankee Stadium Legacy Set
- The Trouble with Money Cards
- My interview @ Pentimento / Polarama
- Pain Advances
- Vector illustrations
- Fantastic Miscut of the Day
- Winter Wonderland
- Broad-winged katydid
- Playlist - 23rd August 2008
- Shipping Delay Recap
- Happy New Year!
- Lil' Kwame Brown
- The Week of (Not) Living Dangerously
- Pack Break with Ben Henry
- Fantastic Card of the Day
- Maandagcartoon 119
- Yes, I'm still here
- 1948 - 1979 Countdown: #34. 1959 Fleer Ted WIlliams
- Warning
- Maya Gets the Last Laugh
- A Miscut Above
- Playlist - 16th August 2008
- End of Week Update
- The girl outside the second floor window
- Friday Morning Shipping Update
- Berlin Stadtplan
- Thursday Afternoon Shipping Update
- Thursday Morning Shipping Update
- Con$umption
- DVD shipping update
- Silverback Pablo is Missing
- Netflix Shipping Delay
- Turkey
- 1948 - 1979 Countdown: #35. 1963 Fleer
- Colombian frog
- Peru's Amazon region to protect pink river dolphin...
- My Parrot's Got No Nose...
- Playlist - 9th August 2008 - Funkology
- Opening Day in Beijing
- Stoats cleared from Resolution Island
- It Did Not Work............
- You would be forgiven for thinking that this blog ...
- Boto River Dolphin woo females with lumps of clay
- Mark Carwardine & Stephen Fry - Pictured in the Am...
- Lowland Gorilla Numbers DOUBLE with astonishing find
- Washer
- For Only $1,619,993 More, I Could've Had...
- Joker
- The Rookie Card Through the Years
- Playlist - 2nd August 2008
- Film short
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